Shipping policy
At Pearsons Glass, we strive to ensure our products meet the highest standards. If you encounter any issues with your order, the following guidelines will help streamline your return or replacement process.
- Notice Period: A 72-hour notice is required for any order or delivery concerns. Please submit your concerns via email to customerservice@pearsons-glass.co.uk, including supporting images for quality issues.
- Returns & Rework: In cases of quality concerns, we may request items to be returned for inspection and rework before agreeing to replacements. This allows us to evaluate the issue and provide the best solution.
- Quality Check: All products must be checked against our provided quality guidelines. Concerns raised outside of these guidelines will be subject to review.
- Shipping Options: We offer nationwide delivery via our fleet of bespoke glass-carrying vehicles or through palletised network carriers.
If you have any questions regarding our Returns & Quality Assurance Policy, please contact a member of our team through customerservice@pearsons-glass.co.uk or call 0151 207 1471 (option 2).